Frequently Asked Questions

Do your products remove chlorine?
Absolutely! ALL of our products instantly remove chlorine. If you have dry itchy skin (chlorine rash) or swimmer’s hair, then you’ve come to the right place.

Where do you ship to?
United States only at this time. See our shipping and handling page.

Where are your products sold?
Exclusively online at GoodbyeChlorine.com

What kinds of payment do you take?
We accept all major credit cards and PayPal. We also accept bitcoin for the techies in the crowd. Our site is 100% secure and PCI compliant.

I have a return. What do I do?
Jump to our returns page here.

What products do we recommend?
Take a look at our recommendations, best tips and deals here.

I have swimmer’s hair. Help! How do I fix it?
We recommend you follow our advice here.

I have dry, itchy skin also known as “chlorine rash”. Help! How do I fix it?
You need our lotion. This link will take you there immediately.

Which product line is best for me?
ELITE – Elite athletes who are in the pool more than 5 times per week. 
Goodbye Chlorine – Recreational swimmers who are in the pool up to 5 times per week.
Swimmer Kids – Kids who are learning to, or who love to swim.
Protect – People who are sensitive to chlorine, who use chlorinated showers or who enjoy the back yard hot tub.

How can I get chlorine out of my hair?
Use our anti-chlorine sprayanti-chlorine conditioner. You can use our leave-in conditioner before and after swimming for additional protection from chlorine, heat and styling products.

How can I get chlorine off of my skin?
Use our anti-chlorine shower gel, or anti-chlorine soap after swimming. If the chlorine is bad, use our anti-chlorine spray. Restore moisture to your skin and add additional chlorine protection by using our anti-chlorine lotion.

I have a skin allergy / medical condition. Will your product help?
Diagnosis and treatment plans for specific medical conditions should be guided by your doctor. While getting the chlorine off of your skin may be part of a comprehensive treatment plan, we make no claims that our products will result in some sort of miracle cure. The kinds of customers we serve extremely well are those who are irritated by the damaging effects of chlorine and simply want to get it off after swimming.

What can I do to protect my hair before swimming?
Here is a good reference article: 5 Pro Tips to Protect Your Hair Before Swimming.

What shower gel or body wash is best for me?
ELITE – Elite athletes who are in the pool more than 5 times per week. 
Goodbye Chlorine – Recreational swimmers who are in the pool up to 5 times per week.
Swimmer Kids – Kids who are learning to, or who love to swim.
Protect – People who are sensitive to chlorine, who use chlorinated showers or who enjoy the back yard hot tub.

Will soap remove chlorine?
Yes, however, it needs to be made to remove chlorine. Here is an informative article on the topic of anti-chlorine soap.

Which shampoo should I use to remove chlorine?
Here is an informative article talking about the different anti-chlorine shampoos we carry.

Which anti-chlorine conditioner should I use?
Here is an article which outlines our different rinse-out conditioners.

Do you support competitions and teams?
Absolutely! We can provide samples for meets and competitions. Please contact us here for more information.

How fast do you ship?
Most orders are shipped the same day and are received within 5 days. Expedited shipping is also available.

How do you handle returns?
We guarantee our products are shipped fresh without damage. See our return policy here.

And if you wanted to know …
Our products are proudly made in the USA, not tested on animals, and are paraben-free.

More Information
Return Policy
Privacy Policy
Terms and Conditions and Use of Site

Do you have more questions?
Please contact us here.

Related Articles
Swimmer’s Hair: How to avoid it and fix it.
Does Anti-Chlorine Swimmer’s Soap Work?
Anti-Chlorine Shampoo and Conditioner: Instantly Removes Chlorine